What we collect
When you use the enquiry form on this site, we collect the information you enter: your name, email address, organisation (if provided), what you need help with, and your message.
You can also choose to attach files, such as documents or screenshots you’d like us to look at. Please only attach files you’re allowed to share, and avoid including other people’s personal or sensitive information unless it’s needed for your enquiry.
We don’t collect payment information, government ID numbers, or any other sensitive personal information through this site.
Why we collect it
We use the information you submit through the contact form for one purpose: to respond to your enquiry and, where relevant, to provide you with a quote or scope for the service you’ve asked about. We don’t use it for anything else, and we don’t sell or rent it to anyone.
Spam protection
Our enquiry form uses a hidden field to filter out automated spam. We don’t use a CAPTCHA or any third-party spam-checking service, so nothing you type is sent to another company for spam checks.
Website analytics
This site uses Google Analytics (GA4) to understand how visitors use the site, such as which pages are viewed and roughly how people arrive here. This data is aggregated and doesn’t identify you personally in any way we can access. You can opt out of Google Analytics tracking using a browser extension such as Google’s own Analytics opt-out add-on, or by using a browser with tracking protection turned on.
When someone submits the enquiry form, Google Analytics records that a form was submitted and which page it was on. It doesn’t record what you wrote or any files you attached.
Cookies
Google Analytics uses cookies, which are small files your browser stores, to tell visits apart and to recognise returning visitors. The main ones are named _ga and _ga_ followed by an ID, and they can last up to two years. They don’t contain your name, email address or anything you type into the enquiry form.
We don’t use cookies for advertising or to follow you around other websites. You can block or delete cookies in your browser settings, and this site will still work normally.
How we store and protect it
When you submit the enquiry form, your details are emailed to our inbox and a copy is saved in our website’s secure admin area. Any files you attach are stored on our web hosting server, and we receive a private link to them rather than a copy by email. We don’t keep a separate marketing database or CRM with your details unless you become a client, in which case standard business record-keeping applies.
If you don’t become a client, we delete your enquiry and any attached files from the website within 12 months. We take reasonable steps to keep the information we hold secure, including restricting who can access our website admin area and email accounts.
Sharing your information
We don’t share, sell or disclose your personal information to third parties, except where required by law, or where a service we use to operate this website (such as our email or hosting provider) needs to process it as part of delivering that service to us.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. To do any of these, email us using the details below.
Contact us about privacy
If you have questions about this policy or how your information is handled, email hello@accessibilityonline.com.au.
Last updated: September 2026
This policy describes our current practices in plain English. It isn’t a substitute for formal legal advice; if you have specific legal questions about privacy obligations, we’d recommend speaking with a solicitor.